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  • I'm surprised everyone speaks so highly of their service because our experience thus far does not support it at all. My husband coordinated a visit from one of their reps to provide an estimate for aeration. After receiving the estimate, we decided to proceed with the aeration and added on an annual treatment package. Our aeration was scheduled for just over two weeks out and we were provided with a packet explaining the steps we would need to take in order to prepare our lawn. The day of our treatment comes, we've done all of our "homework," gotten other arrangements for our dogs, and we leave for work assuming they will complete the work for which they already have our credit card number. Well imagine our surprise when we arrive home at the end of the day to find out they had not shown up, nor did they call, email, mail, send any notification in any way. Nothing. Fortunately we had arrived home before 5pm and were able to get someone on the phone to explain that we had been rescheduled due to all of the rain we've experienced. We get it. It's rained excessively. But no one could be bothered to notify us? The rain hasn't been an issue for four days now. Surely they knew they weren't going to make it to our home. Not only did they not tell us they weren't coming, they didn't tell us for when we were rescheduled! All of their paperwork states that they REQUIRE notice and they if they arrive and we haven't done our homework that WE get charged a $25 visit fee, but they don't even tell clients when they decide not to complete the services as promised??? Had they needed to reschedule us, no problem. We could have reworked our schedules. But to not even be informed beforehand (not even afterward since we had to track them down)? That's just poor business.
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