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  • I love when a company respects your time and stays on schedule. From the first day i contacted Alaskan, till the service was complete i was impressed with their ability to keep a clear line of communication with our scheduling/rescheduling and perform my service without hiccup. My HVAC units have touched into the 10 years of age area and like any mechanical piece of machinery it needs to be serviced, so i reached out to Alaskan. I made my choice based off a promotion they were offering that helped benefit a one of our local MMA fighters with a portion of proceeds going to benefit fund raising for him. I can appreciate small business offering back to local community, so they earned my business with that initially. I first scheduled with them only to having to cancel within a days notice because of emergency. They had a 24 hour number that made this easy to do, and i was called back 2 days later to reschedule. Fast forward a week later and I had a 2 hour window for them to arrive at my home, and the tech called me a half hour ahead of schedule to let me know that he was on the way. When the tech arrived he did the tune-up service on the units and gave me needed feedback on the invoice if there was anything additional he could suggest to be future issues (which there wasn't). I know NOTHING about HVAC and if the tech told me my gizmobober was broken, he likely could have sold me that it's something i would need. Anyone can appreciate the honesty, and not feel like they are spending more money than they should out of ignorance. I hope i don't have to call for service often, but in the future Alaskan has earned my business at this point. Service was as expected, for the price i expected and they kept my schedule even with my cancelling once on them. Thank you.
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