rev:text
| - I wish I could give them MINUS stars. I wish I could give them BLACK HOLES because that's what this company is, a black hole that sucks the money out of your pockets and never returns any of it.
Long-and I mean LONG story short: I booked a hotel in Boston for my very first BIG conference. I looked at the dates on my confirmation page, everything was perfect. I hit submit. It wasn't until later, when I opened my emailed confirmation that I saw the error. They had me booked for only one night-and not even the right night. I freaked.
Skip to 3 phone calls later, having been put on numerous holds, being given conflicting stories about room availability--I mean seriously, the line bullsh#! these people spin is deserving of recognition from current day politicians! The first rep tried repeatedly to get me to admit-for the record-that it was my fault, then told me it was the hotel not refunding my money, then told me she could fix the dates if I agreed to pay an additional 947.00!
The second guy (45 minutes later) simply told me there weren't any refunds no matter what and no room availability. Looking online I find that there are rooms available on the actual hotel site. So I call them and they tell me that yes they have rooms, and no, they have no cancellation penalties, I can cancel at any time, that its' EXPEDIA keeping my money.
So I call Expedia a 3rd time and I'm told by the rep that she'll give me a refund as long as I book with the hotel and makes an elaborate speech about calling the hotel after I book and then calling me to confirm--she then cold-transfers me to to the hotel's call center-they don't know what the hell I'm talking about and won't make the necessary changes.
I've spoken to 3 reps, 3 hotel reps, written 2 contacts, filled out one survey, and now this YELP. I've received NO RESPONSE, and why should I expect one? They have what they want from me.
DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE CROOKS! MY NEXT STEP IS THE CORPORATE OFFICE AND IF I DON'T GET HELP THERE I'LL BE CONTACTING A LAWYER.
WORST. EXPERIENCE. EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|