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| - I don't want to wax nostalgic here, but I have fond memories of a Spaghetti Factory from long ago. Numerous trips to the library or art museum in Phoenix, followed by a trip to the this location. In the early to mid 1980's I remember the Tempe location serving hungry college students 2 for 1 meal specials on Sunday afternoons.
In more recent years, this Phoenix location has been a family favorite, suitable for get-togethers, child friendly, centrally located.
A few years ago, I would be giving a 4 star rating. My most recent visits have Spaghetti Factory at a solid 3. Why, you ask? Well, I'm happy to share!
Keep in mind the name of this restaurant: SPAGHETTI Factory.
The menu: what was once an easy to navigate document is now overloaded with too many options. Spaghetti is buried in the middle of the book.
Let's face it folks, spaghetti is cheap. Keep the menu simple, with its namesake food easy to find.
More frustrating is the lunch structure. For years one could get their favorite spaghetti and sauce combos in a smaller quantities, with drink and spumoni inclusive, for a reduced rate. Now, lunch options are salads or sandwiches, with a pasta option offered as a note at the top. No drink or spumoni option, unless you buy the dinner size. Why???
Thank goodness they've kept their pasta sauces the same. You can't go wrong with any of them- one of my favorites is the spaghetti with half meat sauce and half brown butter mizithra cheese. Sublime! The mushroom sauce is another tempting choice. My husband loves the clam sauce, and my kids are all over the board.
I like the addition of the option for steamed broccoli in large quantity- an excellent option for a large family gathering. Salads are still crisp and cold, dressings still fresh, bread still warm and tasty. I've ordered salad entrees, great quality and balance of flavors. Really, no complaints about the food, but the food is not all there is to a good rating.
Combine the lack of menu focus and lost menu options with consistantly (last 4 visits) slow food service, and we move from a 4 to a 3. Servers are friendly enough, but it seems that everyone is moving in slow motion, save for a couple managers and long-term servers, scurrying about.
Just a little tightening up on service, plus a simplification of menu (bring back the lunch drink option), and I think we could hit the 4 star zone once again.
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