| rev:text
| - As a party of six, we were smooshed into a small, long booth. I definitely did not complain, as I realize the restaurant was full. However, I was left sitting less than 12" away from a customer belonging to another party to my left. We both apologized to each-other several times as we bumped elbows. We both mentioned to each-other that it was unacceptable how closed they had placed the two separate parties.
Second, our arrogant, rude and just plain odd waiter came to our table, about 4-5 minutes after we had been seated. Because I have been here before, I know how the waiter/waitresses typically behave. Typically, they uphold acceptable customer service, know the menu well and are upbeat and pleasant. They make the experience enjoyable. Today, we experienced the polar opposite of that. I also know that typically the waiter/waitress will ask if you would like cucumber water or strawberry water. Not today... he just poured cucumber water in our glasses and didn't say a thing. I asked if we could have the strawberry water instead (honestly, we don't like cucumber water) and he rolled his eyes. He was irritated we had asked, and made sure that we knew it.
He walked around the restaurant making weird facial movements and looked as if he was drunk or hung-over. It was rather odd. Actually, I have never seen anything like it. My husband mentioned that he continued to "adjust himself" as he was walking around. My father in-law saw him picking his nose. He would lean against the bar where the food was prepared for delivery. Honestly, it was disgusting and I was about to ask to switch to a different waiter/waitress. However, we were afraid of the aftermath of doing so. At this point, we were used to being ignored... and honestly, should have left. I would much rather have spent my morning somewhere else.
We waited for coffee to arrive to the table, and he dropped it off without asking if we were ready to order, without spoons, and without cream (we waited over ten minutes). We finally were able to order, about ten minutes later. The facial movements and odd behaviors he exhibited were just disgusting. It's almost as if he was drooling, or unable to control what he was doing. As he was taking our orders, his face was uncomfortably close to mine. He asked me twice what I wanted. At this point, I was ready to leave. Again, should have done so. I felt mortified that I had recommended this restaurant. After we awkwardly placed our order with him... we never saw our waiter again. Honestly, he went home.
Next, our food began to arrive... the first dish in a timely manner. Yes, I realize we were a party of six, and that it can't come all at the same time. However, it took about 12 minutes for all of our food to come to the table, correctly. It was continually brought by different waiters and waitresses, who continued to act confused and continued to ask what we were missing. One waitress said, "hmm... that wasn't written down". We were also brought two other items that we didn't even order. Obviously, our waiter didn't take the order correctly. Oddly enough, we were not surprised.
Food was okay. Sadly, it was cold because we wanted to be polite and wait for our table to be served in its entirety before we began eating. The food was sub-par. My omelet lacked flavor, so I had to add a significant amount of salt. The pancakes were spongy, and not their normal consistency. None the less, it was just plain gross. It was not Eggstacy's fine quality that I had mistakenly upheld them to. I can never recommend the food to anyone, ever again.
We were never attended to again. No water refills, no service. No, "How is the food?". No, "Anything else I can get you?". I gathered many empty plates that were scattered around the table, and someone eventually came to grab them and dropped off a check, without saying really anything.
We asked the new girl were our original waiter went. She said, "oh... oh ya, he was really, really sick and went home." What?!? Seriously?!? Too sick? Too sick to handle our water and coffee? Too sick to lean into us to take our order? Too sick to lean on the counter where ALL the food was being prepared?!? It's a good thing I don't work for the health department, or that would have warranted an immediate shut down, or at least investigation. She didn't say much else, never apologized or offered any semblance of empathy. Should she have told us he was too sick? No. She was yet another employee not trained on proper customer service. here was a clear lack of leadership presence and that was evident in all aspects of what we encountered today.
At this point, I was seriously about to lose it. I excused myself to the restroom to walk away for a few minutes. Queue the next problem: (I'll bet you guessed it...) the absolutely disgusting restroom. Fecal matter on the sides of the toilet, an overflowing trash can. I can't continue, I actually feel like vomiting.
Bottom line: don't go.
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