I've ordered from this location many times with no issue. Of course, the one weekend I'm ordering pizza because I have guests over, my order is messed up. I partially take the blame for not double checking the box before I walked out. I ordered a Pepperoni pizza, The Works pizza & a large cheese stick. My quoted pick-up time was 15-25 minutes, it probably took about 30-35. No big deal. When she handed me my order, I checked the stickers on each box of the contents, and assumed since the stickers were correct, so was the pizza.
When I get home, I open the box labeled 'The Works' only to find the literal exact opposite: A plain cheese pizza. The cheese sticks and pepperoni were both correct. I called the location and the phone operator said "oh, we were wondering where this extra Works Pizza was supposed to go". I didn't feel like driving back again, so they gave me a credit for a free large pizza next time I order from there. The phone operator was very nice and apologetic.