very disappointed. I did a preorder to arrive at 1:00pm. have done this before and was on time and food was hot. I live less than 1/2 mile away. when I called the woman at the shop, she didn't even have my name or record of my order. they showed up 20 min late while I was on the phone with the shop, food was cold. the chicken poppers, on top of being cold, were missing the cheese sauce I ordered with it. overall not worth it especially if I am paying for delivery and a tip up front.