Decent food, cool decor, but extremely ineffective service. We used to come here frequently because it's close to our house....but we've regretted it every time.
This place is basically the same exact concept as Chipotle (a few different options) and the food is pretty comparable (not nearly as good) but the people working there are the slowwwwwesssssttt. It's essentially like if you were to hop in line at Chipotle at the busiest rush ever with 45 people in front of you, line out the door.....except there's never anyone IN LINE at Chronic.
We've waited in line for (no exaggeration) 35+ minutes waiting to order when there was ONE person in front of us and just eventually left multiple times. They seem to prioritize their online orders so it's pretty common to just be standing in line without even being acknowledged by the people working while they gingerly take 9 1/2 minutes to add rice to a tortilla.
I thought Chronic Tacos was a cute name, but I'm pretty sure these employees are living up to the name and blazing to the fullest because they take a lifetime to fulfill an order and ask you the same question at least 8 times ("what kind of beans do you want?"...*five seconds later*..."what kind of beans were those?"....*four seconds later*..."what kind of beans do you want again?")...and they STILL manage to get it wrong every time.
The last time I ate there I placed a to-go order for a veggie burrito w/ fajita veggies and guacamole....told them this when I ordered. Then when I got home and opened my burrito up, it was missing the veggies and guac. Sucks but whatever, I brought it back. Told the older lady who made my burrito (apparently she's the owner's cousin or something)...and her response is one of the reasons I will NEVER go back.
She told me that if I wanted those things I should have REMINDED her the whole way down the burrito line. She REFUSED to make it right. I was like "can you just open the burrito up and toss those things in or like rewrap it?" Nope. It was my fault for not REPEATING my order for her incompetent self.
So make sure if you eat here, you plan to make a full night of standing in line and repeat your order a thousand times because it's all on you. But probably just don't eat here, Mi Pueblo up the street is fantastic anyway.