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| - TIP: Make sure you DO NOT order from the middle-aged lady (See Lai) in a ponytail and glasses with the RBF. She is rude AF, forgets your orders and is completely unapologetic about it.
This was one of my favourite HK style cafés (Cha Chaan Tengs aka CCT), with their Ribeye Steak being high quality for a CCT. However, quality seems to have gone down as of late.
To top it all off, the RBF waitress with the rectangular rimmed glasses forgot our extra orders of Escargot and French Onion Soup, which she had repeated to us when we placed our order. When we brought it up to another waitress, who consulted with the RBF waitress, cleaning the table in front of us, she unapologetically responded with, "Nope - didn't put it in".
We decided to cancel the FO soup order as we had pretty much finished our meals, but were still missing the regular order of Soup that comes with the Steak Dinner, and the RBF waitress did not even have the courtesy to offer us the soup, for which we had to ask for. When we did ask for it, again she acted as if we were making a new order, and did not appear apologetic for her multiple mistakes throughout our entire meal.
While I do not go to CCTs expecting good customer service, this level of bad service was simply ridiculous and unacceptable.
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