I bought 6 boxes of Ion hair dye, all of which were old. When I went to return, the cashier was really rude about it and told me they didn't look old to him (he checked all 6 boxes while I stood there) I buy the stuff all the time and last time I checked it's not supposed to be all chunky when you mix it. He did let me exchange them for new at least. To bad the new ones are also old. Lucky me, I get to go back to Sally's again.