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| - Soooooooo ... I generally like TGIFridays. I proposed to my second wife in one. This particular location, however, is apparently suffering from a total lack of management (at least on the night we visited). Tuesday afternoon, 4:00-4:30, light crowd (25% or less full).
The appetizer (chip nachos) was awesome. Then the burgers came out. For some reason, all three of us ordered burgers. That hardly ever happens. When the food arrived (we had each ordered what was SUPPOSED to be a different burger), the burgers were obviously bit right. The server could not distinguish one from the other. After consulting the kitchen, plates were exchanged and everything pronounced okay. We knew they were still not right, but we were hungry and had a movie to go to.
We told our server that the plates were wrong, but that everything still tasted good. He told us he would talk to his manager. He came back and said the manager would like to offer us a free dessert. We passed.
Problems: they kept the itemized receipt (with the survey information on it) when they brought the check back after running my card. Don't want any reviews? The burgers tasted okay, but were indistinguishable. They just looked kind buns with greasy piles of cheese-covered ingredients. The best we could tell, all three had the wrong toppings on them. No pride in product appearance whatsoever. So ... the manager was not ensuring quality food was being served, not making sure staff know how to get orders delivered correctly or identify menu items, and addressing customer concerns is not a priority - what EXACTLY is she or he doing back there? Candy Crush Saga? eBay? Quoting lines from "Waiting?" Whatever it was, it was a management FAIL.
I will not return until I see some positive Yelp! reviews.
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