Had two small bags of clothes and walked in 10 seconds after someone else who had to go to her car multiple times to more items. They still made me wait until the went through all of her clothes before getting to mine. Pretty inefficient and a poor approach to customer care in my opinion. She could've been half way done with my bag while the other girl was still bringing things in. So then I ask if I could come back in 20 min- sure, if I sign something saying that I can't get my clothes back and I have to accept whatever offer they give me. Sounds like a good way to screw someone over. Last time I'll drop anything off here. Will go back to using ThredUP.