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| - Charming staff. I think I know who the owner is. He's there often. He's cheerful and of course it trickles down to the staff, who all have a cheerful, helpful attitude. My problem is that I am allergic to dairy products and it's far too often that they don't have non-dairy powdered creamer. Sometimes yes, sometimes no. Come on boss, buy a box of it and make sure it's there all the time.They used to have the little creamer mini-tubs of non-dairy creamer...you've seen them, they are about an inch tall and you pull the foil cover off...they come in vanilla, chocolate, hazelnut, you know....well one time a few months ago one of the help said they cost too much. Hey, you're making money on this place, right? Gosh if you can't afford that and profits are barely coming off the gross intake, then get a consultant or let me talk tough love, sell it to someone who can make it profitable. Don't do it halfway or on the cheap or whatever, ok?
One other thing is that they use thermos type coffee urns with no heating coils in them and as the coffee sits it cools. I have had lukewarm coffee as often as not mid-morning. They need a coffee pot that keeps the coffee hot.
Lots of times I see plates sitting on tables that have long been empty of food and the patrons hang out for a bit to finish their coffee and the dirty plates just sit there and sit there. Hey staff, come bus those tables and as soon as someone leaves a table you need to be there to clean it and get the crumbs off the chairs. Foods good, very French stuff, tasty, fresh, I must say....but the details need to be attended to.
Yes I'll be back. Thanks for the opportunity to make my suggestions.
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