I was extremely happy to have gotten a cello, even if it had a small crack. The sales woman was almost laughing when she saw the brand and told me over and over how she hoped I didn't pay much for it. She told me how cheap it was and how everyone had to repair this kind. I told her it was ok because I was happy with it. So she proceeded to compare it to expensive brands and show me what else was wrong with mine. I am still happy to have it and will pick it up before any work is done on it. Maybe I can't afford a $2000 cello, but I am very happy to have one at all. Very rude woman.