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  • Missed our connecting flight, so Air Canada brought us here for the night. Overall, the hotel looks nice. Checking in was easy enough and the staff was efficient. After getting in our room, we noticed that it heavily reeked of smoke and we didn't request a smoking room. Since the smell was pretty strong, we decided to ask the desk if the hotel had non-smoking rooms. The desk agent said that "the entire hotel is non-smoking." And instead of moving us to a different room, her solution was to "send someone up with some air freshener." Really? We all know you can't mask cigarette smoke. We were already weary from a long day, so we didn't push the issue. I wish we would have though. If we had paid for the room with our own money instead of Air Canada picking up the tab, I definitely would have pushed the issue of relocating us. Overall, this was a piss poor way of handling a very legitimate customer service issue. I would probably avoid staying here since they don't really care about their guests. And the food at Harry's Bar was extremely overpriced, which makes since so they can always get at least $15 for dinner from stranded guest dinner vouchers.
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