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  • I'm not a big handyman type, but I've been coming here a while since I used to live near it and it's conveniently on the way to work. I have to agree with earlier comments that the customer service here is a hit or miss. Sometimes when you are working on a project, or have a basic question and finally find someone, you get referred 2 or 3 times to another associate in the maze of wood and products before you find the right person to answer your question. Other time's an associate won't look you in the eyes, hoping you won't ask them. But the last 3 times I've been in, the first associate I've asked on 3 different projects had the answers for me right off the bat, and took me directly to other items related to help me better build my project. I feel bad for them sometimes, because I think they start helping someone, then another person interrupts while they are in mid-helping, and then another person will interrupt that chain. But I don't mind being patient as long as I get the right answer and pointed in the right direction. One of the main reason that I go back, is I've never had a single problem returning any unused portion or item (screws, drills, nuts, bolts) at the return counter. Every person that helps me does my return no questions asked, and I appreciate that I don't have to explain myself. I typically turn right back around and spend it on materials for a new project. Almost all of the counter staff is always friendly, if not kind of robotic when I'm purchasing, and that's ok-working there looks like a lot of work and I can understand that. I also like the fact that they are open pretty late. I do get kind of annoyed when some of the workers outside rush my vehicle, and I actually avoid the Tropicana entrances so I don't have to deal with it. I don't dislike any service I've gotten here-so I will be coming back because it's convenient. Cheers! ~MikeB
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