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| - I am a big fan of the food at Fat Cats but last night the service was really subpar.
I met a friend before dinner shortly before 8 pm. By 8, we placed our dinner orders. At 8:45, we still didn't have our entrees and our server had not checked in to apologize for the wait or let us know the food would be out soon. The restaurant was busy but not on a wait. I didn't understand what took so long for tofu and a burger.
After waiting 50 minutes, we finally got our food. My tofu and quinoa was very good, but quite small.
The big offense was that my friend's burger and fries, while properly cooked to medium, was completely cold. Not even luke warm.
It took the server another 10 minutes to check on our food. We politely alerted her that my friend's dish was cold. She offered to have the kitchen remake it - but by then we had been there over an hour, it was 9 pm, my friend was very hungry, and my small entree was almost gone.
We asked for fresh fries. Instead of the sweet potato friends my friend ordered, she got regular fries which were more like tiny fried matchstick crisps with no potato consistency. The server didn't notice the error, didn't apologize for the wait, didn't comp the cold food, and didn't so much offer a complimentary dessert or drink. Very disappointed in this neighborhood restaurant competing in a city with tons of great local options.
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