I have been dying to try this place!!! Last week I showed up at 12:15 (their sign on the door says they open at 12) and the doors were locked, lights off......I waited 5 more minutes and then decided to leave assuming maybe they changed their hours. Irritating since there was a couple of us meeting there and then scrabbling to find somewhere else to go (not fun with a toddler in tow). I called later that day to ask if they open at a different time, the lady had insisted they opened at 12 that morning which clearly they hadn't because I was at their door.......
Fast fwd a week....today....Friday at 12:10pm doors locked again....2 customers were waiting at the door. At 12:20 the employees/owners showed up (now 5 people waiting at the door for them to open). They just walked in and pretended like they weren't late and told the 2 girls that had been waiting to "give them a minute".
3 stars are solely for the food. The Hong Kong waffle was delicious, the banana ice cream was amazing, and the interior is sooooo cute!!! I just hate supporting a business that has crappy customer service. At least acknowledge that you were late and had customers waiting in the hot sun because they wanted to try the place out. Or better yet!! If 12pm is too early for you to get there, change the hours!!