The dreaded "oil change" light came on the other week so I figured should take it in. I have been going to Mr. Lube forever and have been to several locations. This one is quite large, accommodating 3 lanes of 2 cars (6 cars at one time). I showed up about 5pm on a Tuesday and all lanes were full. An employee quickly greeted me with a newspaper and an estimated wait of 30-45 minutes. I decided to wait and just read the paper that was provided. It was about 25 minutes before they got me in (I would rather prefer an overestimation vs. underestimation for wait time so was happy).
The tech mentioned that he was new so asked for some patience while he worked through everything. He did a good job offering the usual stuff but one thing I don't like about getting oil changed is the pressure tactic on the up-selling (I think this goes for all oil change places). I usually feel like an uncaring parent that is neglecting my kid when declining the "recommendations" and can't help but feel that they are judging me haha.
I was happy that the dude showed me my filter as it was super dirty (I have a K&N that can be cleaned instead of replaced). We have had the oil changed twice previously and neither person even checked the filter, which now that I think about it seems odd. I also had a headlight that was out so they offered to fix that too. Unfortunately after about 10 minutes of trying to figure it out I was given the terrible news that it is a xenon type light and would probably need to go to a dealer/mechanic and that the light is usually around $200 alone. Yaaaaay. At least they tried to help out! I was in there for about an hour which is abnormally long, it's usually quicker however they did take the extra time to look into the light etc. Overall I like Mr. Lube and will most likely return.
4/30