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  • No one wants to deal with water damage to your home. When I woke up Christmas morning it looked like Santa had a snow party on my roof and then forgot that the snow melts and can leak through the roof. Well, that's not exactly how the damage happened, but you get the point. I called Service Master and they came out immediately to help mitigate the damage to my home. They set up their dryers and diagnosed the problem pretty quick. We had a lot of different dryers going on for a couple days in my home. Brandon was assigned to my case and came every day to check on the dryers and the area that was being dried to make sure the dryers were being effective. At a certain point, when an area was not getting dried quickly, he determined it was best to cut an additional hole in a wall to get to the area to dry. The hole was effective and got the area to dry so that they could get out of my house sooner! After they had left, I had notice an area on a sidewall was damaged from their ladder. I had been taking photos of the process as advised by my insurance company and the damage was exactly where the ladder had been. I called Brandon to advise what had happened. I sent him photos of them working and the damage to the wall. He called his supervisor and had his supervisor call me. I advised how much the estimate was to fix the damage and they agreed to take it off my bill. Yeah, it sucked my house got damage from them working. But, it was an honest mistake and I was happy they worked with me and resolved it fairly. Brandon was very professional throughout the entire process and really helped me navigate the water claim. I do wish they would invest in some booties for their shoes while they are working as I don't really like shoes tromping all over my carpet.. But its time to get the carpet cleaned anyways, so I did not complain.
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