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| - We have given Sweet Melissa's many many chances but I am finally at my last straw.
We kept coming back because some of the food is very good, and the other food has potential. Good flavors and unique menu options. It is very convenient, and fairly well priced. The atmosphere is nice. Some of the options my family members love so they request it.
However, the service is totally and completely unacceptable. Some of the people I have dealt with here (not all) are friendly, so I will give them that. But every single time (15x plus) the service is awful.
Take out - they always get the order wrong (including meat I don't eat, forgetting things, totally wrong order), the food is cold and mushy, tiny portions, and takes longer than expected. One time my side of fries came with six fries. Tiny fries. I suggest that they do not even offer take out anymore since it is apparently so difficult.
In restaurant, there will be a long wait even with open tables (that is, if you can even get the hostess to come to the stand.) The servers barely come to the table and placing an order takes forever. I have sat there for over two hours for a simple meal. They often have not had things listed on the menu. The servers have been rude and seeming annoyed at everything. The check is very slow coming and even slower coming back. One time I believe my server left in the middle of the meal (we never saw her again and had to take the check up to the bar.) They again get orders incorrect or do not bring the proper sides and never come back to check and correct it. The food is cold and has obviously been sitting out for a while. Never refill water or take second drink orders.
I really wish they would revamp and work on the service. It has been years and I can't believe it hasn't changed. Pizzazz, a few stores down, is a perfect example of good service. I love that place and was just looking for a local change up. Unfortunately I cannot give a place like this my business anymore until this drastically improves.
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