This review is replacing a previous one I had written. During my last visit, I wound up waiting over 3 hours for an oil change. I have a service plan with Subaru so I come here for my oil changes and maintenance. The manager of the service department made the effort to reach out to me after and hear my story. I really appreciated that. I've had more good experiences with this Subaru than bad and I believe them when they say they are working on the problem. I'm looking forward to the new location opening up!