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  • I'm new to AZ, but I've always been very pleased with Big O in California. So today, when I got a flat I decided to head to the closest Big 5 and have my two rear tires replaced. I phoned ahead and was told that they would have my tires in around 2:30pm and would give me a call. I got the call around 4pm and headed right over. The wait was longer than I am accustomed to, and after a while I was called into the garage area. I notice that the hood of my car is open. "That's odd," I think since they are only supposed to be swapping the rear tires. The mechanic explains to me that they can't get the hood to latch and wants to know if there is anything wrong with it. "No, it's never given me any trouble at all in six years, and why the hell are you poking arounud under my hood when all I want done is the two rear tires replaced?" He explains that they are doing a "courtesy check" of all my fluids and such. Great, now please close my hood. Over the next 20 minutes a procession of mechanics spray WD40 into the latch and slam the hood with increasing violence. Eventually, someone gets it closed. The manager comes over for me to pay the bill (which I do). I tell him that I'm pretty upset that my hood was fine, didn't need to be messed with and now has to be violently slammed to close. He gives me a line that "we open and close hoods all the time, and we couldn't possibly have screwed it up." Ok, fine, whatever, I've already spent too much time here and need to be on my way. I leave, angry, but done, or so I think. About a mile from the shop, as I approach a stoplight my rear hatchback pops open. Apparently they couldn't manage to close that properly either. There are some good Big O's out there, this isn't one of them. Avoid this location like the plague.
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