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  • Let me start off by saying I wanted to LOVE this spa experience. My Husband and I stayed at the Westin after our wedding and it holds centimental value for us, so when we were in need of a spa day recently the Westin was our first choice. We booked the Travelzoo massage in advance and were greeted promptly upon our arrival. Everything seemed to go well with check-in and we were shown to our respective locker rooms. I didn't find the actual facilities to be anything special. It had all the basic things and seemed a-ok. Honestly, I don't even remember it well and that was less than a month ago. Now, the massage. I have to say this in one of, if not the worst, massages I have ever had. I asked for "medium" pressure and got the massage of my nightmares. She was so aggressive I thought I was going to be pushed right through the table. It was awful, painful, and the complete opposite of relaxing. I spent most of the time wondering when it will be over. I thought to myself this must be an annomoly, but NO, my Husband had the exact same experience. He even asked his massuse to let up, but she didn't. We both walked away more than disappointed. Afterwards we hung out by the spa pool, which was nice and quiet compared to the main pool area. Service was OK... honestly the best part of the whole day was the boneless buffalo wings and bannana smoothie. Those were to die for. Upon reflection, I realized we never got our mimosa or foot massage as part of the Travelzoo package. Just another disappointment, but I didn't even care to bring it to anyone's attention. I really enjoy hitting up local spas during the summer and thanks to Travelzoo I usually get them at a good price for the quality. This time, anything over $1 was too much for this spa experience. To say we were disappointed is the understatement of the year. We won't be back.
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