My experience with Round Point Mortgage had been up to par, until I had to file a home owners claim. I spent nearly 9-10 hours on the phone with in a 2 week period continuing to get incorrect information from a variety of service reps on the status of my checks and additional info. I don't think I had ever been more frustrated with a companies operations, and felt more helpless than ever before. It was very frustrating and confusing, and took up much time from my business and personal life.
A lady by the name of Vee saved the day, and probably saved me $$$ out of pocket, by owning the situation regardless of how upset I was. I felt like she was putting it all on the line only to ensure I was taken care of. If anything, Vee should be head of the whole customer service department. It would probably turn a lot of these reviews in to 5 stars. She got the job done in a matter of days and is probably the only reason why I may consider not refinancing with another company. Her professionalism, and ability to follow through can only help this company.
This post is also an edit, and wish I had referenced Vee the first time around. I did receive a call from a gentlemen who questioned why I had posted a review the first time around, and because of that I do know Round Point Mortgage is aiming to capitalize on how they can provide a better experience to their customers.
Vee gets 5 stars!