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  • Since the store has been renovated and re-opened recently in 2017, this location on Gilbert & williamsfield has had the worst customer service not only with employees but the owners as well (Jim Wise). They don't care about their customers just their pocket book. We go there a few times a week with our family and have for years. One evening the employee shorted us on our change, the next time they said they couldn't give us a military discount because they didn't know how, the next day the employee said they gave us our 10% military discount but only gave us a (.10cent) discount lol. Everytime we've gone since the new re opening the serving size has been quite a bit smaller than it usually is yet the cost has increased. Why?? That is frustrating because we pay more for quality yet get less. When my husband called to talk to the owner Jim Wise, and we let him know about the teenage girl that gave us the ten cent discount he told us, that was his wife, and that we we're the only ones with a problem and nothing was wrong with his customer service. We then called corporate, they apologized and said Jim wise would be calling us to apologize, we never recieved a call from Jim. That basically told us he doesn't care or have time for his customers. He also said he didn't have to give a military discount which tells me he does not appreciate his freedom or those that fight and sacrifice their lives for his freedom. When we took our 5 kids to canes they had zero problem giving us a military discount, infact the manager told the employee he had no problem discouting $3.00 for someone that is willing to put their life on the line for his freedom, then he thanked my husband for his service. Now that's patriotism. We take our family of 7 out regularly but will never go to Baskin Robbins again. Only businesses that honor our military and give the good service we are paying for will get our money.
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