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  • First - their techs are nice and friendly. They do the job - when you have to pay for it. But the reason for 2 stars is for their selfishness and lies to me. We bought a new home and a Lennox system was installed - however, by a competitor. I chose to go with MJ for the annual maintenance agreement because they have been in charlotte a long time. After 2 years of monthly payments for them to come out, they found a bad capacitor. They wanted $300 for it. I told them my AC had a warranty through 2022.. That's when the real Morris Jenkins came out. They proceeded to tell me that they can't work on it under warranty since they didn't install it. And I would have to pay the $300.. I called Lennox and was told that is 100% false. Any licensed company can replace the part under warranty and be reimbursed by Lennox. When I called MJ back and told them that and to call the Lennox rep and # - they changed and said it was just company policy that they don't do that. So it's ok to take 2 years of monthly maintenance payments but not ok for you to service the system under warranty. Will never use them again - in fact, we are beginning to build a new home next month. That will be a question I ask and will make sure they are not used.
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