Had a great waitress and is not to blame for a poorly run restaurant. We've been here before and love the food. Food still good when you finally get it. When we entered restaurant we were told there would be a 15 minute wait. There were empty tables but they didn't have wait staff to service them. Our service was very slow and we got our entree before the salad. Granted there could be problems but why put it on the wait staff to explain everything. Where's the manager? Will not return. Lots of other options in Surprise now for Italian.