I went here twice before and had a great experience but this time the person doing my facial (Trinity) came to get me 20 minutes late. she did apologize and told me she was giving me a better facial. I do not know what exactly she gave me. She did use a clarisonic brush on me which I didn't think was special, I own one at home. However, she only gave me a 30 minute facial when I paid for a 60 minute one. I told the woman at the front desk and she said a manager wasn't around and to leave my name and number. No one even bothered to call me back. I am very upset about my experience with this spa.