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  • Terrible experience overall. I ordered two appliances online from this lovation. A girl called me shortly after to let me know the dishwasher was out of stock and asked if I wanted to order it or cancel and take my chances at another store. I asked her when the dishwasher would be restocked. She said she had no idea and it could be weeks. She seemed annoyed by my question and offered me no help in finding one at a nearby store or finding out when more would be shipped from their warehouse. At this point we get disconnected before we discussed how to move forward. Instead of calling me back this woman just went ahead and cancelled my ENTIRE order without my knowledge or consent. She did not attempt to call me back. No one notified me that order for the refrigerator that was in stock that I ordered and the out of stock dishwasher were completely cancelled The only way I even found this out, was because after about an hour of waiting for a call back, I decided to call THEM. After about 20 minutes on hold and being shuffled between departments I end up on the phone with another person in appliances, who was so unprofessional in her language and not at all helpful. She looked up my order and said she wasn't sure how I wanted her to help me. She literally said the words "I have no idea how to help you" she had me transferred again, while she went to talk to someone "up front", to see if my card had been charged for the order they cancelled (it had) before I got a resolution to this, I was hung up on AGAIN. Once again, no call back. Mind you they had my order right Infront of them both times with all my contact info on it. I called back AGAIN and got the same rude and unhelpful lady in appliances. She told me she DID NOT HAVE TIME TO HELP ME. She was in the middle of a sale. She would try to have somebody call me back later. My mind was totally blown. I understand if you're busy, but at this point your store has so totally screwed this, don't tell me you don't have TIME for me because you're making a sale. Apologize and tell me you will look into it deeper and call me back. At this point I called back again and asked for a manager and cancelled my order and went elsewhere. Hopefully the charge will be refunded in 24 hours like she assured me it would. I'm giving two stars because I like lowes overall, but this store is an absolute mess with untrained and rude employees
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