rev:text
| - The employees here are really nice, and the food always tastes great. They've always had the items I wanted (usually chocolate frosted doughnuts and vanilla iced coffee). I also come in with coupons (usually from their surveys) quite a lot, and they've never had a problem putting in the discounts or anything.
I'm taking away 1 star for their track-record with messing up my orders. I've only had a problem once or twice with my order when I'm in-person at the counter, and it was fixed really quickly (they forgot to give me my doughnuts once, and forgot the coffee another time). But almost every time I got through the drive-through (about once a week), they seem to have a really hard time getting my order right.
For example, the last time I went through, the guy was 100% stoned, and he not only a) forgot the doughnuts, but also b) forgot the flavor pump *and* cream in my coffee. I caught the doughnut issue, but didn't realize how badly he had messed up my coffee until I had already driven away.
I'm taking away the other star because the wait is sometimes quite long; even when I'm the only one in the store, I've had to start eating my doughnuts while waiting to pay because they're looking for coffee ingredients or helping people in the drive-through. There's sometimes only one person working even in the mornings, which can make things go quite slow!
Overall, the food here is good, but you have to be patient with the wait and prepared to tell them to fix your order.
|