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  • I'll start with a caveat-- I didn't even get to eat the food, so my rating is all about customer service. Maybe the food is fine. I'll never know because I will never order Vocelli's ever ever again. At 8:05pm I ordered a large pineapple pizza from Vocelli's through GrubHub. At 8:20pm I got a call from the delivery guy, telling me he was outside my house. Weird, right? Can you even make a pizza in 15 minutes, let alone deliver it? When I got back inside, I opened up the box to find a pepperoni pizza that sure looked medium-sized. So, I called Vocelli's to let them know I had been given the wrong pizza. They just asked my address, and when I told them they said "you ordered pepperoni." I was 99% sure I had ordered pineapple but I thought it was possible I had checked the pepperoni box by mistake. I looked up my GrubHub receipt while still on the phone, and told her my receipt definitely said pineapple. She insisted, defensively, that hers said pepperoni. She literally was like, "well my printout says pepperoni, I have proof." To be honest, at this point I was just confused since a) obviously something is wrong when a pizza is delivered in 20 minutes and b) even if it was GrubHub's fault, shouldn't they offer me a replacement? and like, you know, apologize? Instead, she asked if I wanted to order another one. Like, to pay for a whole other pizza. I said no, and told her I'm vegetarian so I can't even eat the damn pizza. She didn't really seem to care. She told me, again, that her printout said pepperoni, and that it was GrubHub's fault, not hers, and that I should just call them. So, I did. GrubHub called Vocelli's on my behalf and apparently they confessed to the GrubHub customer service rep that they had screwed up the order, and they (finally) offered to make me a new pizza. I'd already ordered another one from a different joint, so GrubHub got me a refund instead. And so that is the story of how I got my $13.95 back and how Vocelli's got a one-star review and my undying hatred.
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