Ritual Ordered: 3/5
I ordered directly through the Ritual App (which I highly recommend for loyalty points and worry-free automatic - can be trouble, payments).
The menu displayed on Ritual was the same as the restaurant's menu.
Price 4/5
The price for the premium burger I ordered ended up costing about $10. I did not mind since this place is supposed to be high quality but i would have preferred Five Guys.
Quality 4/5
The quality of the food was fresh and flavourful. I enjoyed it but it was the customer service that put me off and will less likely be returning to this place.
Customer Service 2/5
I ordered through Ritual during off-peak hours. There were staff on hand but none of them acknowledge my existence and told every staff that I ordered through Ritual. My burger was ready as I saw it being prepared but the staff that made it did not bag it and went to the back for his break I assume (he was gone for 10-mins). The cashier was inattentive and brought it to her attention that my order was first, through Ritual and secondly the burger has been on the counter. It had not been packaged for take-out. Eventually, the cashier fetched and bagged my burger but did not say thank you.
I'm used to poor customer service in York Region's Asian restaurants but downtown, they're supposed to be better. If I had tipped, I would have asked for my tip money back through Ritual.