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| - My experience with this establishment was 'meh', at best. My friend and his girlfriend took me to this establishment because it was a place that they have been to in the past and their experience was, overall, positive. Not to say it was the dinner of a lifetime, but they did like the buffalo dip there.
When we arrived, the atmosphere itself was bright and a pleasant. There was quite a bit people around due to Spring Training, but we couldn't complain...that's why we were there, ha. Everything from the environment, layout, and cleanliness of the place was fine. It was a casual, comfortable atmosphere. The issues of our time were really brought on due to service.
THE WAITRESS
Alright, first things first, I am not going to mention any names. At the end of the day, she is a person, everyone makes mistakes, and our experience with her may differ from others who have had her in the past (or future). My impression of her was that she was fairly new. When she arrived at our table, the three of us all felt a little shocked. Her clothing choice was...not what we expected? She may not have noticed but her shirt was a crop-top with a very sloping front. It essentially, when down that low, looked like a sports bra... Now, to each their own, but I will say it did make us a bit uncomfortable for her to be wearing revealing clothing to such a degree. If it were a Twin Peaks (or) Hooters, totally would get it, but we just were caught off guard with so many kids/families around. It appeared she was the only one dressed this way (or this little) but, in the end, this I guess is based on the restaurant's dress code. If they're okay with it, it doesn't really affect me. I'm just a passerby in this situation.
When she was taking our drink orders, one person in our party had requested what she would recommend since our friend has never ordered a drink here before. She didn't really offer any advice, however. She simply stated she was only 20 and couldn't offer any suggestions to us. That was that. She didn't really engage or offer to ask someone that would help us. You would think someone that has 'Cold Beer' in the title, giving some education on alcoholic drinks would be given. I'm glad this woman doesn't condone underage drinking, but why wouldn't she ask what she liked and told the bartender/someone 21+ working? Anyway, she brought the person in our party a refresher because a lot of people buy it, of which she had 1/2 than stopped because she doesn't like basil.
THE CHIP FIASCO
We had the buffalo chicken dip with chips and it was fine. It is got QUITE a kick to it, so be aware. It's very much on the spicier end. We also noticed that they didn't really give a lot of chips with it. We weren't even halfway done before we ran out. We asked for me, the waitress obliged, and we had a little bucket, probably slightly smaller than my fist worth. We asked for one more just because it was so little, she obliged. All that said, when we received the bill...we noticed we were being charged for them. Something the waitress made no attempt to even mention. When my friend questioned his bill she was kind of put off and said you get one free but after that we were going to be charged for additional appetizers. Which, does make sense, but I believe my friend was a little perturbed nothing was said. Why was that not mentioned when we ordered them?
In the end, he did speak with the manager and the issue was resolved. The manager made the point, "if we charged for free amount of chips we'd probably be out of business." Not certain how relevant or factual that statement is, but we reiterated to him it was not the issue of charging it was the issue no one told us "the rules". We were just asking because we were out and received a very limited quantity in ratio to the amount of dip. I thought the remark was a bit uncalled for since none of us were being loud, mean, or angry... We were just curious why no one said anything. We didn't really give an aggressive tone to be retaliated against. It was just weird.
Clearly, our experience was disappointing. The food was alright. The drinks were okay-priced, but the service we received was really what put a bad taste in my mouth. I'm not sure I'll return to this place. I'm sad because it was "vacation time" for me and this wasn't really a fun stop-off like we were hoping. Plus, I hate writing bad reviews, but I honestly couldn't in good conscious give this place more than two stars based on our experience.
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