This place is pretty ridiculous and this appears to be just another bad review among a long list of negative reviews. Unfortunately most people won't do their research as I didn't see the reviews until after trying to help a friend rent one of their properties.
First of all they are almost impossible to get ahold of. So good luck if you have a question or need to speak with anyone....
Second.... when you do finally track someone down... they like to transfer you around to other people and even different companies. I started by contacting Haven Homes and then ended up being given info to Progress Residential who insisted that they are not affiliated in any way yet somehow magically work together.... so that whole relationship is as clear as mud.....
Finally got through to someone to discuss a declined rental application and they are very strict and not willing to work with people at all on a case by case basis. I asked if they would consider a large deposit to help offset a lower than ideal credit score and they said that they would not..... so I asked again.... if the applicant gave you an entire year worth of deposits (so basically pay an entire 1 year lease up front) and they still said that they would not rent to that applicant b/c it is against their policy. I explained how that seemed like very bad business and didn't make sense and they simply agreed and apologized. So I actually appreciate the honesty that even the employees think that is a stupid policy.... but just shows a lack of business sense and inability to make any reasonable decisions.
Not to mention that the property that was applied for has been on the market for a month now.... so I guess the owners of this property would rather let a home sit vacant and generate zero income rather than have a tenant with a good job and rebuilding credit potentially pay rent a year in advance......
Given how difficult the process is to reach the company and how stupid their decision making process seems to be..... I honestly do not see why anyone would allow this company to represent and manage one of their properties. They are costing their clients money....
But again..... I guess if you don't research the company up front... you may not find out until it is too late. Just hard to believe companies that consistently get 1 star reviews manage to stay in business......