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  • I had a negative customer service experience with this business. Because of my personal error, I had to cancel my appointment and incur the cancellation charge. I reached out to give my input on the cancellation policy, which I had not read up on in the disclaimer section of their website that it is the full class fee, not a percentage. I simply wanted to offer feedback that while I was not disputing it, the policy should be made more clear. Cindy contacted me directly via phone call and became very defensive. When I explained (for the third or fourth time) that I was not contacting her to dispute the charge she changed from defensive to aggressive. She said over an over again that she didn't know why she was calling me, and that it was in fact HER that should feel wronged by the experience. She left the conversation saying I would not find another school in the area with a better cancellation policy. I have since contacted Roger's School of Driving, who has a more clearly stated cancellation policy which is a fraction of the class price. I reached out to Cindy again to let her know, as my intention is and always was to give constructive feedback. Unfortunately, a month later it still seems the owner if this business isn't interested in any amount of self reflection on customer service or constructive feedback to become more explicit with policies. Clearly my feedback will not inspire this business to make changes, but hopefully it will help perspective clients.
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