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About: http://data.yelp.com/Review/id/HdbWbnnx_mfdu3X52gXKaw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-06-04 00:00:00 (xsd:dateTime)
itemReviewed	Hooters
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My boyfriend and I came out tonight just wanting to have a good night and watch the basketball game. We got sat by the hostess promptly at a corner booth and waited for our waitress to greet us. But after fifteen minutes no one had showed up to our table. Even though a group got seated next to us and immediately was being waited on. My boyfriend had to get up and tell the hostess that we had still not be waited on. After a couple of minutes a waitress showed up to our table and greeted us and asked us for our order and drinks. She came back with our drinks soon after but told me if I had any issues with my Piña Colada to let her know and she would get it fixed because the bartender had made it so quickly. The drink was fine, not a problem but the night just snowballed from there and got worse. Another forty minutes had passed we still had not received our food and just when I was about to ask about it our waitress Kyleeah came over and said, "I'm going to be honest with you guys but your food is just now being cooked because the cooks were playing around in the back instead of cooking the food." This should have been the moment where we should have just gotten up and left but no we just stuck it out and kept waiting. When our food did come out, it was mediocre and half my chicken sandwich just looked questionable and was cold so I ate bits and pieces of one half and left the rest. Our pretzel bites tasted off and had a burnt taste to them so I set those aside as well after a couple bites. My boyfriend was fine with his wings and side of curly fries so he finished his meal. Then our waitress came back and just really talked out our frustrations for the night and was honest about what happened and was behind our concerns 100% and said we could speak to her manager and see what we could do about our experience and the bill. We got the manager of the night to come over and we explained our concerns about the night from start to finish and his response baffled and just pissed us off to be honest. He said that we just ended up being 'that' table of the night that has a late waitress, the drinks and food takes a while and just gets poor service and is the unlucky table. His response as a whole made me think that 1. This happens often at Hooters 2. We got the short end of the stick and it just happens in this industry 3. He had no empathy to our situation He gave us a free appetizer voucher for the next time we come in at either this location or any other. With no real genuine sorry just a bandaid to a larger problem. Again, our waitress sat down with us to talk about what we had gone over and we were honest and said we didn't appreciate his half concerned apology. So she mentioned that her higher up above her manager was in and that we could speak to him if we had anything else to say. So we spoke to the GM Chris and he sat down with us and really went over with us what we had put up with and he didn't even agree with the first managers approach or words. He apologized over and over and ended up taking off most off our drinks and half our food order off our bill. We didn't care about the bill or what was taken off, we just wanted a genuine apology. We just wanted to come out and have a good night before a long work week. We both know what it's like to work in a restaurant but the job of a manager is to resurrect a bad night and turn it around and we just didn't feel like we got that tonight until Kyleeah and Chris stepped up and stood up for us and our experience.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Steph

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