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  • One star is being kind! Not only was I dissatisfied with the effort that was put in to clean my home, (Barely dusted, lightly mopped, grime was still on stove, disgusting grime left under my toilets, etc. etc.) when I complained I got a manager calling me back and telling me that even though I paid the $110 for the full size and square footage of my house that they were not required to clean one whole bedroom and one whole bathroom. It was completely ignored and not even touched. They never even entered the room or bathroom. $110 was the service fee and I tipped $30 (obviously before I saw what a crappy job they did) and they still cannot come out and clean this part of the house that they missed. Instead she argued with me that it wasn't included in the square footage of my house. Even though with the same service it was always cleaned it before. The reason why I pay a hefty service fee is to clean all of my bedrooms and bathrooms. The manager then argued with me the reason as to why they didn't clean very well is because they were here for their full allotted three hours. Who knows what they were doing those three hours but they definitely were not cleaning the whole time.. A cleaning job should not go by time as it will just let them be lazy and work less since they know they have to leave in three hours anyways. it should go by how well the house is cleaned. Steer clear of this service. They suck. Not only are the maids lazy, but the management is not what it should be. Very unprofessional to argue with the customer.Extremely, extremely dissatisfied!!! Oh! I forgot the yard service that is provided with the fee was just as bad. The guy came out and blew around a few leaves actually making more of a mess. Left weeds and was in and out in five minutes. So ridiculous.
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