Incredibly disappointing service. I mean really, really bad.
We placed an order for delivery at 6:30 pm on a Tuesday night, not the busiest night of the week, I'm sure. We were given an estimate of 30-40 minutes. After an hour my husband called to make sure our order wasn't forgotten. The young girl on the phone said that they were very busy and the driver was on his way to our house (less than a mile from the restaurant) at that time and should arrive in 10 minutes. After another 30 minutes we called back and asked to please cancel the order, after 1 1/2 hours we no longer wanted the food. The girl on the phone shouted at my husband that none of this was her fault and was reluctant to cancel our order. She wanted to charge us for food we never received!
The food is just not good enough for such poor service. If 18 year old college students can't answers phones and take simple orders don't hire them. It's simple.