I was less than impressed by my tea experience at Jade Mountain. I looked for a place to stop in Madison while on a business trip and found this place. I had planned to do some work in the tea shop but it was very warm in the space and didn't seem like a place I could get anything done. The tapioca pearls were fantastic and clearly fresh so that was good. I got a mango fruit tea and it was just too sweet and there was no ice in it so it got warm fast with the warm tapioca pearls. The tea was much better when I was able to add ice into it. The kid who helped me didn't seem to excited to be there or particularly helpful for a first-timer like me and I was a little disappointed to get a regular lid instead of the fun shrink wrapped cup to stab the straw into like I find at most bubble tea shops. This was good but not great.