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  • Amazing. So many companies don't understand how important it is for their customers to leave happy. Let me explain. It was Valentine's Day 2015. They were packed. It is just my fiancee and I. We ordered burgers, some appetizers and drinks. While we were waiting for our food our server accidentally spilled a bowl of cheese dip on the seat where my fiancee was sitting. It splattered all over the side of her nice purse. (Thank God she was in the restroom at the time). I covered the server and let her know I would make sure she doesn't find out. I felt pretty bad for her because she was sweet. I cleaned off her purse and it was like new. No harm no foul. That was just the first incident of the evening. We continued to wait an hour or so for just 2 burgers to come out. I'm sure you are thinking at this point I am crazy to still have this as a 5 star review. Keep reading. Well finally our burgers come out. Luckily we had some Artichoke dip and chips to hold us over until the burgers came out. When the food finally came out the server told us she was so sorry and that the burgers were on them. Nice gesture. I was pretty surprised. So many people have bad service at restaurants, but half the time I feel like its probably the customers demeanor to their servers. My fiance and I are the type to be overly friendly to every server so everywhere we go it seems we have great service. Servers make mistakes. They are human. What matters is how they handle the situation after. By the end of our evening we had ordered drinks, an appetizer, sides, burgers and a dessert. The bill was over $100. The manager comes out and apologizes profusely for our experience. What he didn't know is that we weren't even mad. It was Valentine's Day so of course it's going to take a while for the food to come out. When he came out he informed us that the entire bill is covered. Needless to say our server got a fat tip. I have never seen such a thing before. What most businesses don't understand is that by him taking the financial hit he just ensured #1 me coming back in the future and #2 me giving this restaurant positive word out mouth. You can't put a price tag on that. What also helped was the fact that their burger was one of the best I have ever had. All of the rest of the food we got was delicious as well. The ambiance and layout of the restaurant are amazing. Everyone on the staff was friendly despite them having a hectic night. I had a great experience and can't wait to come back.
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