| rev:text
| - I've heard about this place from friends and especially my sister. She works nearby and frequents this establishment for lunch. She has always wanted to take me because she thought it would be something that I would like. There were coupons at work today so I grabbed one and told my sister and her family that we were going tonight. Anticipation and expectation elevated at this point, as you could imagine, with all the talk surrounding this place. We arrived around 6:30 and it was packed. No surprise. I'm sure everybody in that place had a coupon just like we did. The marketing was working well and traffic was up. We brought my 2 year old niece so we had to wait a while since they would not let a small child sit at a high top. Understood. We grabbed a round of drinks and waited patiently. I could tell the manager was aware of our long wait time because he moved from behind the bar and started to bus a table as soon as it became available to get us seated.
Finally we're seated. We were greeted by our waiter promptly, our order was taken and we were served drinks. All is fine so far. We receive and eat our salad. Next up....pizza! We waited and watched as others around us (who arrived after us) received their pies. We begin to wonder what is going on. Our waiter comes over and communicates very openly and honestly with us, "Sorry, but the pizza is taking longer than anticipated. The manager will comp your pizzas tonight." Ok. Fine. We can live with that. We wait longer........and longer. Our server approaches us and says, "Sorry, your pizza came out, but I sent it back because it was burnt. I did not want to serve that to you guys." Ok cool. I don't want burnt pizza so good call. So we wait even longer. FINALLY, another young blonde gentlemen approaches with two pizzas in hand. This HAS to be our pizza!!! It is. He sets them down on our table and asks, "Anything else I can get for you?" I replied simply, "Plates." He looked at us (he clearly heard us) gave no acknowledgment whatsoever, turned and walked away to never be seen again. Now here we are sitting with the pizza that we had been waiting for a VERY long time as it grew cold in front of us with no plates to eat of off. We look around, wave our arms and try to get some attention. Enough was enough. My sister got up and complained to the manager and asked somebody else for plates. They finally comply and we get to eat. Very unhappy at this point.
The server was apologetic and told us our meal would be comped. The manager and our server were courteous and dealt with the situation the best they could. For their consideration, I give this restaurant 2 stars. Otherwise, the ignorant and lazy young blonde fellow that blatantly ignored our plate request is a case-in-point as to how one bum of an employee can ruin an entire dining experience for patrons. Because of him, I will never dine at this place again.
Finally, for my money, Grimaldi's is a far better pizza. Don't buy the hype on "Humble Pie".
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