Nella's vast selection and below-average prices had me seriously excited when I walked in for what should have been the first purchase of many--a beautiful, 10-inch frying pan that turned out to be defective (it did not sit flat on my ceramic burner). When I returned with pan and receipt in hand, the store would not replace it but instead directed me to the manufacturer in California--a slow and expensive non-solution to my problem. I live walking distance from Nella and had looked forward to updating my kitchen gear there. I'd rather take my business to a store that values customer loyalty and stands behind what it sells.