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| - If you've read some of my other reviews for car dealerships, you'll probably draw the conclusion that I've been car shopping for the past couple of months. My current insurance company/lender (USAA) offers a "car buying service" that is designed to save you money on a new car purchase, and so after several failures at other dealerships I decided to give this option a try. I trust this company, and in turn, I trusted that the dealership they were affiliated with would likely be my best bet, which led me to Chapman Mitsubishi (aka Bell Road Mitsubishi) in a search for a new Evo. I was supposed to be able to purchase the car for $100 under invoice, a pretty good deal, and so when I pulled up and they had maybe 20 cars on the lot, I got one of those bad gut feelings. I had spoken to the liaison given to me by USAA's website, and expected the process to go smoothly, so I ignored it, and I went in to find him. After requesting him by name, the receptionist called him and I heard him answer in the back of the showroom, and immediately he tried to pawn us off on someone else. That person was unavailable, so he walked over with another guy who he did end up pawning us off on. They had me drive over to their Hyundai dealership so that my trade-in could be appraised, which is where the nightmare truly began. It took about 20 minutes for the used car manager to come look at my vehicle to begin with, which was totally unnecessary as this place was completely dead. Then after our short drive to ensure that my car was in perfectly functional condition, I was told to have a seat while this guy (who another employee claimed was 'the best in the business') put some numbers together. While I waited, I was then informed that because they didn't have the model I was looking for in-stock, that I wouldn't be getting the deal I was quoted online...then my salesman claimed he didn't know where they'd be getting the car from. I already did my research before going there, I knew exactly which dealership's stock they'd be pulling it from, so that was an outright lie. After waiting for over an hour, the salesman (read: scam artist) comes back with an offer for my trade. Now, before I go any further, let me make it very clear that I fully realize I will be getting bent over any time I try to trade in a used car, that's their job, and that's just how the industry works. However, in this case, the guy has the nerve to offer me $8k for a car that books anywhere between $22 - $33k. I waited for Ashton Kutcher and his camera crew to bust out from the employee lounge or wherever they set up their control room, but much to my surprise, I actually wasn't on an episode of Punk'd. That was really what they tried to offer me for my car. Now, I'd been lowballed on these offers before...I've been offered anywhere from $14.5, to $18, to $23k, but $8,000?!?! This was beyond insulting, and after waiting for over an hour to be insulted like this it was clearly time to walk out. I will never go back to this dealership, and I'd strongly encourage anyone who's considering buying a car from these shady scumbags to go elsewhere if you value customer service and being treated with respect.
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