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| - If I could give Something below one star I would. But I would like my experience to be voiced so people can avoid such dishonesty and thievery.
So, I was on the highway and the person in front of me hit a FULL shred off semi tire, this came out from under his car and hit mine head on. Taking the front bumper off at about 70MPH, it drug under my car with the full tire for a minute and ended up curling out the driver side. Upon being pushed out, it dented my driver side door on the bottom pretty good. I have full coverage so I didn't think it would be such a big deal, little did I know that I would feel cheated or of the whole experience.
ONE! I had to take my car back for the FIRST time. Here is the list of everything wrong, my car door was not placed back together correct, so my car would NOT lock and my remote start WOULD NOT work for the whole weekend, as they DID NOT see urgency in my situation. They did NOT replace the chrome piece under my Honda emblem as it "looked like a rock chip, and not apart of the accident." (Their words/ excuses) Even though my car was literally four months old with nothing wrong with it before hand. After I had complete front end damage and it was notated in the report from my insurance. My front bumper was also not flush with my car, the corner of the brand new bumper on the passenger side was sticking out, and on he driver side the NEW bumper was also CHIPPED. There was cheap cleaner not wiped on my car, it was everywhere. I even asked the guy to come out and take it off the passenger side handle as it wasn't coming off easy. He had to remove it with another cleaner. I called about 30 minutes later to explain everything to be blown off, they promised to COME TO ME on Monday and clean it, no surprise here but no call, nothing from them. And then there was a scuff on the back bumper like they backed into something. Lightly by enough to make a mark and I was unable to clean it off. Also my 2017 Honda Accord, brand new four months old off the lot, is making an odd sound. A heavy unsettling thud, something I'd never heard it do, and it's concerning.
I spent my weekend emailing my insurance company, the dealership, and the repair shop trying to get this sorted out. I took the car back FOR A SECOND TIME, they seemed to had fixed everything that had been pointed out. Now seeing as so much was COMPLETELY wrong with my car I wanted a second opinion, I took my new baby to the dealership. They explained that the bumper looked right but a SECOND chrome piece was missing from my bumper, I again called, they ordered the part and fixed it. I BROUGHT MY CAR BACK FOR A THIRD TIME! ANOTHER DAY I HAD TO WAIST ON SOMETHING THAT SHOULD HAVE BEEN DONE RIGHT THE FIRST F***ING TIME. They also explained to me that I had to duplicate the noise I was hearing and pretty much refused to help me, so I took my car to Honda. They stated that they and had to charge me $150 more to take a good look at it. Now after spending about $2000 out of MY POCKET including rental and everything, I was a tight on cash. I had to take my car back THREE TIMES, AND IT'S STILL NOT FIXED! After calling my insurance they opened up another claim but it would have to come from my pocket. I refuse to let such a company touch my car again, this company steals your money and waists your time. I have absolutely no idea why my insurance works with such a horrible place. I'm so frustrated with the lack of apparently knowledge but professionalism. My time and money waisted and my the 2017 sounds like trash. I would highly recommend NOT TAKING ANY VEHICLE HERE, EVER!
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