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| - Our dinner started out with really great service from two servers. Very accommodating with substitutions on the menu, and just really nice in general. We ordered one combo with brisket and chicken and our side were mac'n'cheese, caesar salad, and corn bread. From time of ordering it took 30 minutes for our food to arrive. The restaurant was very quiet, and for a BBQ place I expect most food to be already cooked when it's ordered.
The brisket was good, just a little burnt tasting on the outside. The mac'n'cheese was delicious with a smokey flavour. The chicken was not cooked through, and how this was handled by management is why the review is so low. Our server took one look at the chicken and immediately apologized. I had just said to take it off the bill but she said it wouldn't take more than 10 mins. We waited the 10 mins and then just asked again for it to be removed from the bill. This is when a manager (owner, possibly), came over with what started to be an apology but turned into "But that chicken was definitely cooked". No, it wasn't. Pink juices running out the middle of it is not cooked through, but I wasn't going to argue. She proceeded to tell me they cook it for an hour at 325.
Generally, I'm very understanding when shit happens. I honestly would not of let that undercooked chicken affect my review, but when the manager/owner comes out and makes a point of tell me it was fully cooked... well the picture is attached for you to be the judge. I get that smoked chicken can have a pink tinge to it, but it should not be bloody when you cut into the middle.
Unfortunate experience, that was handled so well by the servers, but ruined by the management. I truly cannot recommend a restaurant where the management says this chicken is cooked through. See the photo yourself, and you be the judge.
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