Went on a recent Saturday evening, decided to just go upstairs and do the pizza. We had our 2 year old with us ... So good idea to be more kid friendly... Which you would think it is as upon entering there is a bunch of kid arcade games. So the four adults ordered 2 pizzas and I asked just for kids Mac and cheese for my daughter. I was told there is no kids menu upstairs ... I would have to go downstairs and place a to go order for Mac and cheese for kids, pay separately and take a buzzer back upstairs, and then proceed back downstairs and pick it up when ready. REALLY????!! This is the same restaurant - same owner ?? And why wouldn't the staff offer to do this for you???? So--- I proceeded to do as I was instructed -- which the staff downstairs seemed perturbed I even came down to ask for this... Saying don't they have Mac and cheese up there?? Yes they do, with pesto and bacon apparently all pre mixed because they wouldn't make a kid friendly version!! Honestly how hard is it to boil some noodles and put on some milk and cheese and butter? So I paid my $4.99 and got my buzzer. About 15 minutes later went and got my to go container of Kraft Mac and cheese that you make in the microwave at home with my 2tbs of applesauce. My daughter didn't care she was hungry.... It was me. So we wait and wait and wait for our pizzas ... One came out an hour and 15 minutes later ... While good, really an hour and 15? As most can imagine... Over an hour with a 2year old is hard.... Thy aren't programmed to sit that long. Our other pizza we were told wasn't ready yet ... So we had to get a box to go. The unenthusiastic waitstaff proceeded to say sorry, I should have mentioned that the kitchen was almost 2 hrs behind. Really?? The whole place was unorganized and and not friendly at all. We won't me returning anytime soon. .... Too bad, the pizza was pretty darn good.