Location, location, location. And it's a good thing for this cafe, as the service is routinely quite annoying. But who can get very upset when the wait is filed with beautiful views of Monona Bay. Turns out the coffee and teas are really good, and the sandwiches and pastries excellent. In these areas, this is a five start coffee house. But regularly five to ten minutes to get a latte, and often longer for a sandwich is bothersome. Sometimes they'll bring the stuff to your table, sometimes not, and it's hard to know one way or the other. At least half the time when I ask, my favorite food is not available. Too bad, but I still go to look out over beautiful Madison.