About: http://data.yelp.com/Review/id/Hb-Lokeq1FqKu96ibLoQmQ

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About: http://data.yelp.com/Review/id/Hb-Lokeq1FqKu96ibLoQmQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-05-21 00:00:00 (xsd:dateTime)
itemReviewed	Spa at Ballantyne
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I am a Starwood Platinum member. I understand this spa is considered a member of the luxury collection with Starwood. Services between spas are typically the same. You pay extra for Ballantyne for the experience. My experience was not up to par. I arrived for my appointment at the scheduled time as I do for all of my spa appointments. I was ushered back to the treatment room to change there and my service ended ten minutes early. At Ballantyne your experience is supposed to start with a brief tour of the spa which ends in the locker room where you can put away your items and change into a robe for your service. I am also surprised that I was charged for the full 50 minute service and only provided 40 minutes. I could tell a couple of processes were left out and that the time was cut short. That is what prompted me to check my phone for the time after the service provider left the room. I discussed the issue with the desk and they suggested I speak with management. I called the spa director who made no apologies. She said it was a policy of there's to cut the service short if a client was late. However I was not late and I believe at a luxury spa a client should be accommodated in the event they are a bit late. I have never been shorted on a service at any other spa. I was offered a free full service to return but declined. This practice is unprofessional and should not be standard for Starwood. Save your money on amenities and go to a spa with ambiance and great service. I would recommend Urbana on Carmel.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Laura

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