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  • We have enjoyed the M pool for the past 3 to 4 years and never had a bad experience. We were there yesterday and had our first mediocre experience. We rented a cabana for $400 ($350 is basically a good credit). We knew this good no in and had no issue with that part. We were told the pool opened at 9 and arrived around 9:15. As we checked in, we were greeted and the VIP host was called - who is also the pool manager according to his name tag. We were greeted by him with a "you are checking in already - we don't serve drinks until 10". WOW - did I feel welcome!! We were shown to our cabana and were informed that they no longer put pitchers of ice water in the cabanas and that we could go to the bar and get free water. Started our day on a sour note to say the least. Once we got beyond that hassle, things went really well. Our server Sierra made the rest of our stay very enjoyable and we love the pool. If you don't want people arriving before 10 - open at 10. Also, for the price of the cabana, it would be nice to have a pitcher of ice water included again.
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